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Non-discrimination policy

Discrimination is against the law

Emanate Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Emanate Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Emanate Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Patient Relations Department.

If you believe that Emanate Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Patient Relations Department, 1115 S. Sunset Ave., West Covina, CA 91790. Telephone number is 626.813.2894.

You can file a grievance in person or by mail. If you need help filing a grievance, the Patient Relations Department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW.
Room 509F, HHH Building
Washington, D.C. 20201
800.368.1019 | 800.537.7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.

You have the right to an interpreter

Emanate Health's staff has the ability to access qualified and experienced medical interpreters to better meet the needs of our Limited English Proficient (LEP) patients. We have on-demand access to medically qualified Interpreters in over 220 languages through the InterpreTalk telephone system of Language Services Associates (LSA), Inc., 24 hours a day, seven days a week. Through LSA, Emanate Health also offers Video Remote Interpreting (VRI) services available for on-demand access to medically qualified interpreters in both American Sign Language (ASL) and Spanish.

Equipment (TDD, Telephone Device for the Deaf) for the hearing impaired is available for patients with a hearing deficit. Patients with speech disabilities may access a support telephone service available 24 hours a day. Emanate Health also collaborates with the Braille Institute Library services to provide Talking Book Machines.

We have on-site Spanish interpreters during regular weekday work hours at two of our hospitals (Emanate Health Queen of the Valley Hospital and Emanate Health Inter-Community Hospital), and our standard documents and forms in English are translated into Spanish and Traditional Chinese.

Whenever possible, appropriate LEP services will be arranged prior to patient arrival. All interpreter services are provided free of charge to our patients.

For more information please call the Culture and Language Services Department, 626.858.8590.

Usted tiene el derecho a un intérprete

El personal de Emanate Health tiene la capacidad de acceder a intérpretes médicos calificados y experimentados para atender mejor las necesidades de nuestros pacientes con un dominio limitado del inglés (Limited English Proficient, LEP).

Tenemos acceso a pedido a intérpretes médicamente calificados en más de 220 idiomas a través del sistema telefónico InterpreTalk de Language Services Associates (LSA), Inc., las 24 horas, los 7 días de la semana. A través de LSA, Emanate Health también ofrece servicios de interpretación remota por video (VRI) disponibles para el acceso a pedido a intérpretes médicamente calificados del lenguaje de señas americano (American Sign Language, ASL) y español.

El equipo (dispositivo telefónico para sordos, TDD) para las personas con problemas de audición está disponible para los pacientes con un déficit de audición. Los pacientes con discapacidades del habla pueden acceder al servicio de apoyo telefónico disponible las 24 horas. Emanate Health también colabora con los servicios de la biblioteca de Braille Institute para proporcionar reproductores de libros Talking Book Machines.

Tenemos intérpretes de español en el sitio durante los horarios de atención de lunes a viernes en dos de nuestros hospitales (Emanate Health Queen of the Valley Hospital e Emanate Health Inter-Community Hospital), y nuestros formularios y documentos estándares en inglés se traducen al español y chino tradicional.

Los servicios apropiados de LEP se organizarán antes de que llegue el paciente cuando sea posible. Todos los servicios de interpretación se brindan gratis a nuestros pacientes.

Para obtener más información, comuníquese con el Departamento de Servicios de Cultura e Idioma al 626.858.8590.

你有使用翻譯員的權利

Emanate Health 的工作人員能夠調用合資格且經驗豐富的醫學翻譯員，從而更好地滿足我們英語熟練程度有限 (LEP) 之病人的需求。我們有權透過 Language Services Associates (LSA), Inc. 7 天 24 小時 提供服務的 InterpreTalk 電話系統，按需獲取合資格醫學翻譯員提供的 220 多種語言的翻 譯服務。透過 LSA，Emanate Health 亦可提供視訊遙距翻譯 (VRI) 服務，從而按需獲取合資格醫學翻譯員提供的美國手語 (ASL) 及西班牙語服務。聽障病人可獲提供聽障者專用設備 (TDD，即聽障人士專用電話裝置)。語障病人可獲提供 24 小時支援電話服務。Emanate Health 亦與 Braille Institute Library services 合作以提供有聲讀物機。

普通工作日營業時間內，我們在兩間醫院（Emanate Health Queen of the Valley Hospital 及 Emanate Health Inter-Community Hospital）中安 排了現場西班牙語翻譯員，而且我們的英文版標準文件及表格亦已被翻譯為西班牙文及繁體中文版本。

我們會盡可能在病人到達之前即安排好適當的 LEP 服務。對我們的病人來說，所有翻譯 員服務均為免費提供。

如需更多資訊，請致電文化及語言服務部 (Culture and Language Services Department), 電話：626.858.8590。