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Hospital visitation guidelines

We are pleased to begin slowly allowing visitors back into our hospitals. The safety of all visitors, patients and staff is our top priority. Our visitation policy has been updated in accordance with California Department of Public Health (CDPH), county regulations and infection control best practices.

Please note the visitor policy may change at any time.

Hospital Visitor Policy

  1. Inpatients will be allowed one visitor at a time. However, the visitor may change throughout the day.

  2. Surgical and cardiac catheterization lab patients will be allowed to have a visitor escort them to the holding area. For outpatient surgeries, this visitor will then be asked to leave when the patient goes to their procedure and be called back after, where they may remain with them until they are discharged. Due to space constraints, visitors will not be allowed in the GI Lab or Interventional Radiology areas. Admitted surgical and cardiac catheterization patients may continue to have one visitor per day after surgery or procedure.

  3. This policy does not apply to the Family Birth & Newborn Center, Pediatrics, Parkside West or the Emergency Department. They will continue to follow their own policies.

  4. Patients with COVID-19 or under investigation for potential COVID-19 infection may not have a visitor. We will work with families to provide alternate forms of communication.

  5. Inpatients in shared rooms are allowed one visitor each.

  6. Visitors must be 18 years or older.

  7. Visiting hours are from 11 a.m. to 8 p.m.

  8. Due to safety and privacy reasons, window visitation will no longer be permitted.

  9. All visitor policies related to end of life and other special circumstances will not change and continue to exist. End of life visitations will be allowed.

  10. Patients coming for an outpatient visit, such as lab or radiology, may only have one visitor assisting them, if medically needed, such as for a mobility issue or confusion. Visitors may not remain in the hospital if no longer escorting patient.

Limited visitation for patients in our Emergency Departments

  1. One asymptomatic visitor will be allowed for NON-COVID-19 patients. This visitor must be the same person and may not be switched out for another. Allowed visitor must be asymptomatic for the last 14 days and not have had any positive COVID-19 test result in the last 14 days.
  2. Patients under investigation for or who have COVID-19, will not be allowed to have a visitor.
  3. Pediatric patients under the age of 14 may have one parent or guardian visit at a time.
  4. Visitor Screening
    1. All visitors will be screened upon entrance and must wear a mask prior to entering the Emergency Department; a cloth mask or surgical mask is acceptable. Visitors who do not have a mask will be provided with one.
    2. Inter-Community Hospital and Queen of the Valley Hospital – A red visitor pass will be issued to visitors after they have been cleared by a triage nurse.
    3. Foothill Presbyterian Hospital – Registration/Triage nurses or an EMT screener will assist with issuing the red sticker once cleared.
  5. There may be exceptions for patients who are receiving end-of-life care or who have extraordinary circumstances. Visitation in these situations is contingent on approval by the Emergency Department Charge Nurse, Unit Manager, Director and/or House Supervisor.
  6. All other visitation policies still apply.
  7. No outside food or visitor eating in the Emergency Department. Visitors must either stay at the bedside or wait in a designated area. They will not be allowed to go to any other area within the hospital, including the cafeteria, which remains closed to all visitors.

Updated Visitor Policy for Family Birth & Newborn Center

We are now allowing two support persons in L&D/Mother Baby Care Unit with no time restrictions.

New visitation for L&D/MBCU

Effective April 7, 2021: In accordance to the CDPH, the Family Birth and Newborn Center (FBNC) at Emanate Health will be in compliance with their current visitation guidelines for Labor & Delivery/Postpartum patients. As LA County has entered into the orange tier, we have revisited our visitation guidelines and will allow up to two support persons in L&D/Mother Baby Care Unit with no time restrictions. Upon admission in L&D, the patient will be given two black & white checkered bands for the two designated support persons she desires. The support persons must be 16 years and older. There will be no interchanging of support persons. Our FBNC lobby will remain closed to all other visitors, and open only for support persons. The following visitation will apply in the FBNC at Emanate Health Queen of the Valley:

  • Triage – 1 support person
  • Antepartum – 2 support persons
  • L&D/MBCU – 2 support persons
  • MBCU – 1 support person is allowed to stay overnight

Visitor Responsibilities

  1. Visitors will check in at front lobby and complete temperature screening.

  2. Visitors will only use the main entrance for entry and exit, and may not come and go from the hospital.

  3. Visitors that are under quarantine may not enter the hospital.

  4. Visitors who have tested positive for COVID-19 within the last 14 days are not permitted visitation.

  5. Visitors must wear a mask over their nose and mouth at all times.

  6. Visitors may not eat or drink while in the patient room.

  7. Visitors must complete hand hygiene upon entry to hospital and patient room, and upon exiting.

  8. Visitors may leave the patient’s room as directed by staff for a short period of time and return, if necessary.

  9. Visitors may not wait in the lobby. The lobby is only for outpatients waiting for procedures, such as lab or X-ray.

  10. Waiting areas have limited restrictions and will be opened and used only if needed.

  11. Cafeterias are now open to visitors.

Hospital Notification

If visitors test positive for COVID-19 within 14 days of visiting a patient, please contact the hospital infection control department immediately at 626.814.2515.

Contraction of COVID-19 exists everywhere with every contact. While Emanate Health has taken prudent precautions for the safety of our visitors wishing to enter, Emanate Health takes no responsibility for any visitor who may test positive for COVID-19. Failure of the visitor to abide by these conditions will result in a denial of all future entry to visit during the remainder of the patient’s admission.

Thank you for allowing us to care for your loved one during this stressful time. Please let us know if you have any questions or concerns.